Privacy policy
1. General Provisions
This Privacy Policy sets out how UAB "Fluno" (hereinafter – the Company or we) collects, uses and stores personal data that you provide when using the website https://fluno.lt (hereinafter – the Website).We process your personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation, hereinafter – the GDPR), the Law on Legal Protection of Personal Data of the Republic of Lithuania, and other applicable legislation.By using the Website and submitting your data, you confirm that you have read this Privacy Policy.
We process your personal data in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation, hereinafter – GDPR), the Law on Legal Protection of Personal Data of the Republic of Lithuania, and other applicable legislation.
By using the Website and submitting your data, you confirm that you have read this Privacy Policy.
2. Data Controller
UAB "Fluno" Company code: 307161112 VAT code: LT100019294411 Registered address: Ateities pl. 28C, Kaunas, Lithuania Tel.: +370 670 44467, +370 653 03632 Email: info@fluno.lt
3. What Data We Collect
3.1. Data You Provide Through the Contact Form
When you contact us through the Website’s contact form or by email, we collect the following data:
- first name;
- email address;
- message subject;
- message text and any other information you voluntarily provide.
3.2. Technical Data
When visiting the Website, technical data may be automatically collected: IP address, browser type and version, device information, visit date and time, pages viewed. This data is collected using cookies and similar technologies (see section 6).
4. Purposes and Legal Basis of Data Processing
| Purpose | Legal Basis (GDPR) |
|---|---|
| To respond to your inquiries, provide offers, and maintain communication | Processing is necessary to take steps prior to entering into a contract or legitimate interest (Art. 6(1)(b) and (f)) |
| Conclusion and performance of contracts, provision of services | Performance of a contract (Art. 6(1)(b)) |
| Website administration, security assurance, performance improvement | Legitimate interest (Art. 6(1)(f)) |
| Statistics and analytics cookies | Your consent (Art. 6(1)(a)) |
| Compliance with legal requirements (e.g., accounting) | Legal obligation (Art. 6(1)(c)) |
5. Data Retention Periods
- Contact request and correspondence data are retained as long as necessary to process the request, and up to 12 months after the last contact, if no contractual relationship is established.
- Data related to contract performance and accounting are retained for the periods required by law (typically 10 years).
- Technical and cookie data are retained for the periods specified in the cookie policy.
Upon expiry of the retention period, data is securely destroyed or anonymised.
6. Cookies
The Website uses cookies (Eng. cookies) – small text files stored on your device.
We use:
- Essential cookies – required for the proper functioning of the Website (no consent required).
- Analytical / statistical cookies – helping to understand how visitors use the Website (used only with your consent).
- Third-party content – the Website may embed a Google Maps service, which uses its own cookies.
You may withdraw your consent to cookies at any time or change your browser settings to block or delete cookies. Please note that disabling certain cookies may affect the proper functioning of some Website features.
7. Data Recipients
We do not sell or transfer your data to third parties, except in the following cases:
- Service providerswho act on our behalf (e.g., website hosting, IT maintenance, email service providers) and process data only according to our instructions;
- Competent authoritieswhen required by law;
- With third-party services (e.g., Google), when using their functionality on the Website.
8. Transfer of Data Outside the EU/EEA
When using third-party services (e.g., Google), your data may be transferred outside the European Union / European Economic Area. In such cases, we ensure that the transfer complies with GDPR requirements – by applying standard contractual clauses approved by the European Commission or other appropriate safeguards.
9. Your Rights
Under the GDPR, you have the following rights:
- the right of access to your personal data being processed;
- the right to request rectification of inaccurate or to supplement incomplete data;
- the right to request erasure of data (“right to be forgotten”);
- the right to restrict data processing;
- the right to object to data processing;
- the right to data portability;
- the right to withdraw consent, where data is processed on the basis of consent (withdrawal does not affect the lawfulness of processing carried out prior to such withdrawal).
To exercise these rights, please contact us by email info@fluno.lt. We will respond no later than 1 month from receipt of the request.
10. Data Security
We apply appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, loss, destruction, or other unlawful processing. However, please note that data transmission over the internet cannot be completely secure.
11. Right to Lodge a Complaint
If you believe that your personal data is being processed in violation of applicable law, you have the right to lodge a complaint with the supervisory authority:
State Data Protection Inspectorate (VDAI) L. Sapiegos g. 17, 10312 Vilnius Tel.: +370 5 271 2804 Email: ada@ada.lt www.vdai.lrv.lt
Before lodging a complaint, we invite you to contact us – we will endeavour to resolve the matter directly.
12. Changes to the Privacy Policy
We may update this Privacy Policy. The updated version takes effect from the moment it is published on the Website. We recommend reviewing this document periodically.
13. Contact
For all enquiries regarding this Privacy Policy and personal data processing, please contact:
UAB „Fluno” Email: info@fluno.lt Tel.: +370 670 44467 Address: Ateities pl. 28C, Kaunas